Sale products and orders placed during a sale or with a promotional discount are final sale and are not eligible for return or refund.
We hope you are happy with your Touch Story purchase. If you are not satisfied, you may request a return for unused, unopened items in their original condition and packaging. All returns require prior authorization and a return shipping label from the Touch Story customer service team. Do not send an item back without approval.
To request a return, contact us through our Contact Us page and include your order number and reason for the return.
Approved returned items are subject to a 50% restocking fee. Original shipping charges and return shipping costs are nonrefundable.
International orders are final sale and cannot be returned or refunded.
Because of return fraud, all returned items are inspected for authenticity, condition, and signs of use when they arrive at our warehouse. After an approved return passes inspection, 50% of the eligible item or order amount will be refunded to the original payment method within 5–7 business days. Your bank or card issuer may need additional time to post the refund.
Items that are used, opened, altered, damaged after delivery, or returned without authorization may be refused and may not qualify for a refund.
If your order arrives damaged or you receive an incorrect item, contact us through our Contact Us page as soon as possible. Include your order number and clear photos and/or video showing the item, packaging, and damage. We will review the claim and provide replacement or return instructions. If a return is required, the product will be inspected after receipt.