Please allow 2–5 business days for order processing. Orders placed on weekends or holidays begin processing on the next business day. Processing time is separate from carrier transit time.
Standard domestic delivery typically takes 3–5 business days after an order ships. Delivery estimates are not guaranteed and may change because of carrier volume, weather, holidays, or other circumstances outside our control.
Shipping rates are displayed at checkout. Touch Story offers free standard domestic shipping on qualifying orders over $50.
When your order ships, you will receive a confirmation email with tracking information. Please allow time for the carrier to scan and update the tracking record.
Please review your shipping address carefully before placing your order. Touch Story is not responsible for delays or delivery issues caused by an incomplete or incorrect address supplied by the customer. If a package is returned to us because of an incorrect address or failed delivery attempts, additional shipping charges may apply before it can be sent again.
To protect our customers and business, orders may be reviewed for fraud or security concerns. We may contact you to verify your identity, payment information, or shipping address. If we cannot complete verification, the order may be canceled and any eligible payment returned to the original payment method.
International shipping availability, rates, and estimated delivery times are shown at checkout. International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by the destination country. Customs processing may delay delivery. International orders are final sale as described in our Refund Policy.
Carrier delays, severe weather, customs processing, and other events outside our control may affect delivery times. If tracking has not updated for an extended period or your package appears lost, contact us through our Contact Us page with your order number so we can help review the shipment with the carrier.
Touch Story is not responsible for packages marked delivered by the carrier that are lost or stolen after delivery. Please check with household members, neighbors, and the carrier before contacting us.
If your order arrives damaged, contact us through our Contact Us page as soon as possible. Include your order number and clear photos or video of the product and shipping packaging so we can review the issue.